FAQ

Frequently Asked Questions

It never hurts to ask.

If you don't see the answer here, please feel free to contact us.

Getting started

What does CityMax.com do?

CityMax.com is an award-winning easy website builder that lets you build your own website in as little as 5 minutes, no HTML or web design skills required. Use your website to offer information or sell products online - it's your choice - and make changes to your website any time you like.

Is it really that easy to build my own website?

Yes! Simply choose a design template, easily add text and images to customize it for your business, and go live. Over 572,000 people have already used our easy website builder technology to get a professional-looking website without the designer price tag, and you can too!

Do I need to download or install anything?

No, there's nothing to download or install. We provide the hosting for your website so you don't have to worry about installing or upgrading any software. Simply sign up, sign in and you're ready to go.

What's included with my website?

Your website comes with everything you need to be successful online. Share information, post photos and videos, sell products, accept credit card payments via payment gateways, track sales and visitors, send email newsletters and email promotions and more. For a complete list of what's included, please visit our Features page.

Can I try it for free to see if I like it?

Absolutely! With CityMax.com your first 10 days are free. Sign up for a free account, choose a design template, add images and text, and see for yourself how easy it is to build your own stunning website. There's no commitment and no credit card is required.

How do I get started?

To sign up for a free 10-day trial, click here.

Creating Your Website

Will my website look good?

We guarantee it! Once you sign up, you'll get access to hundreds of gorgeous website design templates in dozens of different business categories. New designs are added periodically and you can switch templates at any time to keep your website looking fresh. With CityMax.com, you'll get a professional-looking website you can be proud of without the designer price tag.

Can I use my own domain name with my website?

Yes! Just get your domain registrar to point your domain to our servers. It sounds complicated but it's really very easy and takes just a few minutes. Once you sign up, you'll find step-by-step instructions inside our website builder.

Do I need to be a designer/programmer to change my website design?

No, not at all! You can easily change the look of each website template with our built-in Template Editor, a graphical interface that is easy to use. Change your website header, try a new background color and more with a few mouse clicks!

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Selling products online

What kind of products can I sell on my website?

You can sell physical products or digital products. Our customers are currently selling handmade clothing, jewelry, eye glasses, pet tags as well as ebooks, audio downloads, video downloads, and everything in between!

What happens when I make a sale?

You can set your email settings so that you'll receive an email notification containing the date and time of the sale, as well as the items purchased and total sale amount. You can view more order details by logging into your website dashboard. If you are selling physical products, simply package up the order, send it to the shipping address provided, then mark the order as "Shipped" within your website dashboard to keep track of things.

I want a website but I have no idea what to sell online. Can you help?

No problem! CityMax.com integrates with a full service drop shipper company. A "drop shipper" is a company that give you instant access to millions of wholesale products that you can easily add to your website and offer to your customers. As soon as an order comes in from your website, the drop shipper ships the product to your customer and they also deal with any returns. You don't pay for your products until you make a sale, and you never have to stock inventory or deal with shipping!

Can I get someone else to take care of shipping?

Absolutely! As we mentioned in the answer above, we integrate with drop shipper services that will automatically fulfill your orders and ship products to your customers. Drop shipping is a great option if you're just starting out, since you don't have to deal with the hassle and expense of stocking inventory or shipping packages.

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Accepting payments

Can I accept credit card payments on my website?

Absolutely! The fastest, easiest way to start accepting online payments is to activate the PayPal plug-in that comes built into your new website. This takes just a few seconds and you can start accepting credit card payments instantly. Or, if you prefer, you can use one of the other payment processors we are integrated with.

What is a "payment processor"?

CityMax.com does not handle money but we do integrate really nicely with several payment processors that do. A "payment processor" like PayPal lets you accept online payments without a merchant account of your own. Instead, they let you use their merchant account, usually with very little setup required.

What methods of payment can I accept on my website?

This depends on the payment processor you choose. With PayPal, you can accept Visa, MasterCard, American Express, and payments from other PayPal accounts. You can also offer your customers the option to phone or fax in orders, or mail money orders and checks.

Can I accept manual payments?

Yes. When you activate your online payments, you'll have the option of collecting your customer's payment and order information to process your orders manually through your own credit card terminal, or by logging into a virtual terminal like PayPal.

What currencies can I accept?

This depends on the payment processor you choose. If you choose PayPal, you can accept payments in US dollars, Canadian dollars and Euros.

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Pricing & support

How much does CityMax.com cost?

CityMax.com is hands down the fastest, easiest, most affordable way to get a professional-looking website without the expensive designer price tag. With CityMax.com, you can get a stunning website or online store for less than the cost of a cup of coffee a day. To see the proof, please visit our Pricing page.

How do I pay?

Your first 10 days are free! We invite you to sign up for a free account and try us out for 10 days at no risk. If you're happy with what you see, we'll bill you a small monthly fee on your Visa, MasterCard or Discover Card to keep your website active. To sign up for a free 10-day trial now, please click here.

Is it easy to cancel my website if I'm unhappy?

Yes. If you are unhappy for any reason, you can cancel your website at any time.

Who do I contact if I have questions about my website?

We have a dedicated Customer Support Team that is on hand to provide support and answer any questions you may have.

Where can I find tutorials and guides?

In addition to our Customer Support Team, you can find detailed video tutorials and guides inside the website builder that will walk you through how to use the website builder features and answer any questions you may have.

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Still have questions?

Don't be shy! We'd love to help. Please contact us.

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Support Request

If you already have a CityMax.com website and you need help, please click on the button below to submit a help request. One of our Customer Support team members will get in touch with you ASAP.